Frequently Asked Questions
Find here the answers to the most common questions about our products, delivery, payments, and much more. We have gathered the essentials to offer you a simple, clear, and worry-free experience.
Order & Delivery
Orders are generally delivered within 2 to 5 business days in Morocco, and between 5 to 10 days for international shipping.
Yes, we ship to several countries. Delivery times and costs vary by destination.
Once your order has been shipped, you will receive a tracking link by email or SMS.
Products
Yes, our products are guaranteed against manufacturing defects for a period of 24 months.
Our lenses are designed to offer optimal visual comfort, high resistance, and lasting clarity. They are selected to guarantee a premium experience every day.
Yes, all our lenses offer UV400 protection, blocking 100% of UVA and UVB rays to protect your eyes from the sun's harmful effects.
Our frames are crafted from materials selected for their lightness, strength, and comfort, such as high-quality acetate and stainless steel.
Yes, each model is designed to offer a perfect balance between style and comfort, even with prolonged wear.
Returns & Exchanges
Yes, you have a return period of 7 to 14 days depending on the conditions, as long as the product is unused.
Returns are accepted within a maximum of 14 days after receipt of the order.
Payment & Security
Yes, all payments are encrypted and secured via reliable platforms.
We accept bank cards, mobile payments and other solutions available at checkout.
Maintenance & Usage
Use a soft microfiber cloth and avoid harsh chemicals.
Always store them in their case and avoid exposing them to extreme temperatures.
Become a wooby Partner
We work directly with professional opticians.
Our sales representatives can visit you to present our collections and discuss partnership terms.
If you are interested, you can contact us to arrange a visit.
Do you have any more questions?
Our team is available to answer all your questions.
Please feel free to contact us at the following address: contact@woobyeyewear.com
We will get back to you as soon as possible.