Skip to content

Cart

Your cart is empty

Continue shopping

Frequently Asked Questions

Find here the answers to the most common questions about our products, delivery, payments, and much more. We have gathered the essentials to offer you a simple, clear, and worry-free experience.

Order & Delivery

What are the delivery times?

Orders are generally delivered within 2 to 5 business days in Morocco, and between 5 to 10 days for international shipping.

Do you deliver internationally?

Yes, we ship to several countries. Delivery times and costs vary by destination.

How do I track my order?

Once your order has been shipped, you will receive a tracking link by email or SMS.

Products

Are your glasses guaranteed?

Yes, our products are guaranteed against manufacturing defects for a period of 24 months.

How good are Wooby Eyewear lenses?

Our lenses are designed to offer optimal visual comfort, high resistance, and lasting clarity. They are selected to guarantee a premium experience every day.

Do the lenses protect against UV?

Yes, all our lenses offer UV400 protection, blocking 100% of UVA and UVB rays to protect your eyes from the sun's harmful effects.

What materials do you use for your glasses?

Our frames are crafted from materials selected for their lightness, strength, and comfort, such as high-quality acetate and stainless steel.

Are the glasses comfortable to wear?

Yes, each model is designed to offer a perfect balance between style and comfort, even with prolonged wear.

Returns & Exchanges

Can I return or exchange a product?

Yes, you have a return period of 7 to 14 days depending on the conditions, as long as the product is unused.

What is your return policy?

Returns are accepted within a maximum of 14 days after receipt of the order.

Payment & Security

Are payments secure?

Yes, all payments are encrypted and secured via reliable platforms.

What payment methods do you accept?

We accept bank cards, mobile payments and other solutions available at checkout.

Maintenance & Usage

How do I care for my glasses?

Use a soft microfiber cloth and avoid harsh chemicals.

How can I properly protect my glasses in everyday life?

Always store them in their case and avoid exposing them to extreme temperatures.

Become a wooby Partner

How to become a Wooby Eyewear reseller?

We work directly with professional opticians.

Our sales representatives can visit you to present our collections and discuss partnership terms.

If you are interested, you can contact us to arrange a visit.

Do you have any more questions?

Our team is available to answer all your questions.

Please feel free to contact us at the following address: contact@woobyeyewear.com

We will get back to you as soon as possible.